8 myths about phone support that are not longer true.
Bad customer experience stories are quite common. We've all been there, trying to contact customer support on the phone or writing bible texts on live chats trying to explain the whole situation.
Guide to reduce agent average handle time using data
One of the main challenges of companies nowadays is to stay close to their customers and deliver the degree of support they are craving for. In an era of automation, Artificial Intelligence, and