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Thomas de Becdelièvre

Thomas de Becdelièvre

Co-founder @SnapCall

Paris •
5 posts •
How to design a killer CX on your mobile app using voice?
Customer Experience

How to design a killer CX on your mobile app using voice?

As widely known, 20% of your top best customers generate 80% of your sales or revenues. Those can be quite few but their weight on your revenue equation is quite important without a

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
3 min read
How to install SnapCall without your tech team?
SnapCall

How to install SnapCall without your tech team?

When you decide to give a try to a new tool in your website, you want to test it ASAP. Problem is tech teams normally have a lot on their plate already and

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
4 min read
The smartest way to deal with missed calls
Hacks and Tips

The smartest way to deal with missed calls

One of the main challenges of voice support are missed calls. When you finally take the decision to open this powerful channel and be closer to your customers, you need to be aware

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
2 min read
How to master your inbound call flow?
Hacks and Tips

How to master your inbound call flow?

When you decide to offer call support at your company, one of the trickiest aspects is to forecast the incoming flow of calls and make it manageable. Having a phone number in your

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
3 min read
Super-power your Zendesk Talk with SnapCall
SnapCall

Super-power your Zendesk Talk with SnapCall

Zendesk Talk allows you to manage inbound and outbound calls with phone numbers in some countries where you want your support to be fully available. Today you can also start receiving calls in

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
2 min read
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