Guides What is an open API and how does it work? Even if you’ve never heard of APIs, you’ve almost certainly used them. But what exactly is an API? What’s the difference between an open API and other types of API? Most importantly, how can you use open APIs to improve the product or service you offer?
Customer Experience How we added a calling feature inside the LiveChat widget Written communication, and chat, in particular, is really a great channel to help and guide existing and potential customers. However, in some situations adding a voice channel possibility inside the chat could really enhance the experience.
