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Thomas de Becdelièvre

Thomas de Becdelièvre

Co-founder @SnapCall

Paris •
7 posts •
How did we add a calling feature inside the LiveChat widget.
Customer Experience

How did we add a calling feature inside the LiveChat widget.

Written communication, and chat, in particular, is really a great channel to help and guide existing and potential customers. However, in some situations adding a voice channel possibility inside the chat could really enhance the experience.

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
4 min read
Handling complex customer support situations with VoIP business phone system
Webinars

Handling complex customer support situations with VoIP business phone system

Most customer queries cannot be solved straight away. How do experts from Azimo, ClickFunnels, and Zendesk handle this?

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
2 min read
How to improve customer service for VIP customers in-app.
Customer Experience

How to improve customer service for VIP customers in-app.

Your best customers are increasingly mobile. See how easy it is to improve customer service for VIP’s with a digital call in-app via Snapcall VoIP phone system.

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
4 min read
Snapcall: How to install VoIP phone systems without a tech team?
VoIP phone system

Snapcall: How to install VoIP phone systems without a tech team?

A VoIP phone system saves your business time and money and improves customer service, but can be difficult to install. Not Snapcall. Read this How-to guide.

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
4 min read
3 steps to dealing with missed calls using VoIP for business.
missed calls

3 steps to dealing with missed calls using VoIP for business.

Missed calls hurt your business, making them one of the biggest challenges to improve customer experience. Here are 3 steps for dealing with them using VoIP.

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
2 min read
High-volume call handling with VoIP phone for customer service.
Call Handling

High-volume call handling with VoIP phone for customer service.

Improve high-volume call handling with a Snapcall VoIP phone system. Customer service agents can choose when to escalate chat to call for important customers.

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
3 min read
Use Zendesk Talk from any country with Snapcall VoIP phone system
Customer Experience

Use Zendesk Talk from any country with Snapcall VoIP phone system

Improve customer experience by integrating Zendesk Talk with SnapCall: a VoIP business phone system allowing calls with any country without a local number.

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
2 min read
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