Guides What is an open API and how does it work? Even if you’ve never heard of APIs, you’ve almost certainly used them. But what exactly is an API? What’s the difference between an open API and other types of API? Most importantly, how can you use open APIs to improve the product or service you offer?
Customer Experience How did we add a calling feature inside the LiveChat widget. Written communication, and chat, in particular, is really a great channel to help and guide existing and potential customers. However, in some situations adding a voice channel possibility inside the chat could really enhance the experience.
Customer Experience How to improve customer service for VIP customers in-app. Your best customers are increasingly mobile. See how easy it is to improve customer service for VIP’s with a digital call in-app via Snapcall VoIP phone system.
VoIP phone system Snapcall: How to install VoIP phone systems without a tech team? A VoIP phone system saves your business time and money and improves customer service, but can be difficult to install. Not Snapcall. Read this How-to guide.
Call Handling High-volume call handling with VoIP phone for customer service. Improve high-volume call handling with a Snapcall VoIP phone system. Customer service agents can choose when to escalate chat to call for important customers.
Customer Experience Use Zendesk Talk from any country with Snapcall VoIP phone system Improve customer experience by integrating Zendesk Talk with SnapCall: a VoIP business phone system allowing calls with any country without a local number.
