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Thomas de Becdelièvre

Thomas de Becdelièvre

Co-founder @SnapCall

Paris •
2 posts •
What is an open API and how does it work?
Guides

What is an open API and how does it work?

Even if you’ve never heard of APIs, you’ve almost certainly used them. But what exactly is an API? What’s the difference between an open API and other types of API? Most importantly, how can you use open APIs to improve the product or service you offer?

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
5 min read
How we added a calling feature inside the LiveChat widget
Customer Experience

How we added a calling feature inside the LiveChat widget

Written communication, and chat, in particular, is really a great channel to help and guide existing and potential customers. However, in some situations adding a voice channel possibility inside the chat could really enhance the experience.

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
4 min read
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