Find out in this video excerpt from the webinar, how smart customer support software can help you manage peak times in calls at seasonal businesses.
During the Webinar "How to Know When Phone Support Is the Best Option for Your Customer", Nicki from the Support Driven community asked us:
How to manage staff for a seasonal business. We’re in EdTech, where most calls come in at lunchtime and after school from August to October. Our staff cannot solve most of the issues of our complex SaaS product. How could we solve this?
Dave Dyson (Senior Customer Service Evangelist at Zendesk), Mark Bangerter (Director of Support at ClickFunnels) and Alessandro Angioni (Business Account Manager & Analyst at Azimo) weighted in on how a smart customer support software helps limiting the access of phone support to a number of users; managing more effectively agent staffing; and dealing better with escalations.
Check an excerpt video from the webinar:
Before you go ↓
Check the whole Webinar recording: "How to Know When Phone Support Is the Best Option for Your Customer"
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