Understand in this excerpt video from the Webinar: "how to know when phone support is the best option for your customer", what's the best way to manage the volume of inbound calls from customers.
During the Webinar, Nicholas from the Support Driven community asked:
" We provided phone support but managing effectively that doesn’t interrupt our workflow can be challenging. How can we provide efficient and efficiently phone support? "
You will learn about forecasting inbound calls, streamlining your phone support operations and how a customer segmentation can be useful to address this problem.
Check the response here:
- Mark Bangerter, Director of Support, ClickFunnels
- Alessandro Angioni, Business Account Manager & Analyst, Azimo
- Dave Dyson, Senior Customer Service Evangelist, Zendesk
Check the whole Webinar recording here
Join the support-phone slack channel from Support Driven today!