Understand in this excerpt video from the Webinar: "how to know when phone support is the best option for your customer", how to respond to customer complaints more effectively leveraging the phone support channel, specially when there is urgency.
During the Webinar, Jen from the Support Driven community asked:
" We don’t offer phone support currently, but we have a number of customers who are frustrated about this, specially if a urgent email is not answered right away. Any thought on this? "
Check the response here:
- Mark Bangerter, Director of Support, ClickFunnels
- Alessandro Angioni, Business Account Manager & Analyst, Azimo
- Dave Dyson, Senior Customer Service Evangelist, Zendesk
Check the whole Webinar recording here
Join the support-phone slack channel from Support Driven today!