Understand in this excerpt video from the Webinar: "how to know when phone support is the best option for your customer", how to shift from a reactive phone support and go from callbacks to inbound calls.

During the Webinar, Tom from the Support Driven community asked:

I’m working on a proposal to open phone based support. We’ve only done email and reactive phone support up until now. In other words we might call you back if you email us but you can’t call us. Does anybody has tips on this transition?

Learn in this part of the webinar what you need to know before going from callbacks to inbound calls and why understanding which customers are you aiming to serve when rolling out this service is key for your success.

Check the response here:


- Mark Bangerter, Director of Support, ClickFunnels

- Alessandro Angioni, Business Account Manager & Analyst, Azimo

- Dave Dyson, Senior Customer Service Evangelist, Zendesk

Check the whole Webinar recording here

Join the support-phone slack channel from Support Driven today!