Understand in this excerpt video from the Webinar: How to know when phone support is the best option for your customer. When is the right time to offer phone support to your customers, depending on their issue and query.

During the Webinar, Heidy from the Support Driven community asked:

" A big challenge I’m facing right now is knowing when to offer phone support or even zoom support vs detailed instructions or information by email? "

Check the response here:


- Mark Bangerter, Director of Support, ClickFunnels

- Alessandro Angioni, Business Account Manager & Analyst, Azimo

- Dave Dyson, Senior Customer Service Evangelist, Zendesk

Check the whole Webinar recording here

Join the support-phone slack channel from Support Driven today!