Customer Support What Is Average Handle Time (AHT), and How Can You Improve It? If you spend any time dealing with customer queries, you’ll have heard of Average Handle Time (AHT). This article will help you define exactly what AHT is, why it’s so important, and how you can improve it.
Best Practices Calling inside the chat: best practices Our integrations with live chat platforms, like LiveChat and Intercom, have provided businesses with an entirely novel way to interact with their users. We enabled a seamless transition from a written conversation to an audio or video call directly inside the chat widget with just one click.
Customer Support Smart customer support software for seasonal business SnapCall isn’t a phone system. There is no possibility to call if agents aren’t available, so there are no lwaiting times and customers don’t sit in a queue for 30 minutes.
Webinars Respond more effectively to customer complaints with phone support Customers really want a fast response time, and a call is really fast. This makes customers satisfied and overall it creates better customer experience and reduces customer complaints.
Phone Support Which customer queries are best handled by phone support? Customers who speak with someone feel reassured that there’s someone on the other side that is going to find a resolution for their problem. But which queries are better to handle through phone support?
Call Handling 5 tips to reduce AHT: average handle time for call centers. Our top 5 tips to reduce average handle time (AHT), the time it takes for agents to handle a call from start to finish, while improving customer experience.
