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Average Handle Time

A collection of 6 posts

What Is Average Handle Time (AHT), and How Can You Improve It?
Customer Support

What Is Average Handle Time (AHT), and How Can You Improve It?

If you spend any time dealing with customer queries, you’ll have heard of Average Handle Time (AHT). This article will help you define exactly what AHT is, why it’s so important, and how you can improve it.

  • Vaiva Miliukaitė
    Vaiva Miliukaitė
5 min read
Calling inside the chat: best practices
Best Practices

Calling inside the chat: best practices

Our integrations with live chat platforms, like LiveChat and Intercom, have provided businesses with an entirely novel way to interact with their users. We enabled a seamless transition from a written conversation to an audio or video call directly inside the chat widget with just one click.

  • Vaiva Miliukaitė
    Vaiva Miliukaitė
4 min read
Smart customer support software for seasonal business
Customer Support

Smart customer support software for seasonal business

SnapCall isn’t a phone system. There is no possibility to call if agents aren’t available, so there are no lwaiting times and customers don’t sit in a queue for 30 minutes.

  • Natalia Diacono
    Natalia Diacono
2 min read
Respond more effectively to customer complaints with phone support
Webinars

Respond more effectively to customer complaints with phone support

Customers really want a fast response time, and a call is really fast. This makes customers satisfied and overall it creates better customer experience and reduces customer complaints.

  • Natalia Diacono
    Natalia Diacono
1 min read
Which customer queries are best handled by phone support?
Phone Support

Which customer queries are best handled by phone support?

Customers who speak with someone feel reassured that there’s someone on the other side that is going to find a resolution for their problem. But which queries are better to handle through phone support?

  • Natalia Diacono
    Natalia Diacono
3 min read
5 tips to reduce AHT: average handle time for call centers.
Call Handling

5 tips to reduce AHT: average handle time for call centers.

Our top 5 tips to reduce average handle time (AHT), the time it takes for agents to handle a call from start to finish, while improving customer experience.

  • Natalia Diacono
    Natalia Diacono
5 min read
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