Customer Support First Call Resolution: what is it and how do you measure it? For customer support teams and call-center staff, resolving customers’ issues quickly and efficiently is key. To ensure that their teams achieve this, one of the metrics a company should measure is First Call Resolution (FCR).
Call Handling High-volume call handling with VoIP phone for customer service. Improve high-volume call handling with a Snapcall VoIP phone system. Customer service agents can choose when to escalate chat to call for important customers.
