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Call Handling

A collection of 4 posts

First Call Resolution: what is it and how do you measure it?
Customer Support

First Call Resolution: what is it and how do you measure it?

For customer support teams and call-center staff, resolving customers’ issues quickly and efficiently is key. To ensure that their teams achieve this, one of the metrics a company should measure is First Call Resolution (FCR).

  • Vaiva Miliukaitė
    Vaiva Miliukaitė
5 min read
5 tips to reduce AHT: average handle time for call centers.
Call Handling

5 tips to reduce AHT: average handle time for call centers.

Our top 5 tips to reduce average handle time (AHT), the time it takes for agents to handle a call from start to finish, while improving customer experience.

  • Natalia Diacono
    Natalia Diacono
5 min read
3 steps to dealing with missed calls using VoIP for business.
missed calls

3 steps to dealing with missed calls using VoIP for business.

Missed calls hurt your business, making them one of the biggest challenges to improve customer experience. Here are 3 steps for dealing with them using VoIP.

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
2 min read
High-volume call handling with VoIP phone for customer service.
Call Handling

High-volume call handling with VoIP phone for customer service.

Improve high-volume call handling with a Snapcall VoIP phone system. Customer service agents can choose when to escalate chat to call for important customers.

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
3 min read
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