Customer Support First Call Resolution: what is it and how do you measure it? For customer support teams and call-center staff, resolving customers’ issues quickly and efficiently is key. To ensure that their teams achieve this, one of the metrics a company should measure is First Call Resolution (FCR).
Call Handling 5 tips to reduce AHT: average handle time for call centers. Our top 5 tips to reduce average handle time (AHT), the time it takes for agents to handle a call from start to finish, while improving customer experience.
missed calls 3 steps to dealing with missed calls using VoIP for business. Missed calls hurt your business, making them one of the biggest challenges to improve customer experience. Here are 3 steps for dealing with them using VoIP.
Call Handling High-volume call handling with VoIP phone for customer service. Improve high-volume call handling with a Snapcall VoIP phone system. Customer service agents can choose when to escalate chat to call for important customers.
