Guides What is Live Chat? The way we communicate with each other has changed rapidly over the last few years. As people grow more familiar and comfortable with new messaging channels, using them regularly to chat with their friends and family, they’re also opting to use the same channels when interacting with businesses too.
Best Practices Calling inside the chat: best practices Our integrations with live chat platforms, like LiveChat and Intercom, have provided businesses with an entirely novel way to interact with their users. We enabled a seamless transition from a written conversation to an audio or video call directly inside the chat widget with just one click.
Industry news New trends in voice communication for businesses With all the different channels available, I’m often asked whether voice communication is still important. While traditional phone calls are typically associated with slow response times, the latest digital solutions for voice chat make it possible to respond instantly.
Customer Experience How we added a calling feature inside the LiveChat widget Written communication, and chat, in particular, is really a great channel to help and guide existing and potential customers. However, in some situations adding a voice channel possibility inside the chat could really enhance the experience.
