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Chat to call

A collection of 5 posts

Calling inside the chat: best practices
Best Practices

Calling inside the chat: best practices

Our integrations with live chat platforms, like LiveChat and Intercom, have provided businesses with an entirely novel way to interact with their users. We enabled a seamless transition from a written conversation to an audio or video call directly inside the chat widget with just one click.

  • Vaiva Miliukaitė
    Vaiva Miliukaitė
4 min read
New trends in voice communication for businesses
Industry news

New trends in voice communication for businesses

With all the different channels available, I’m often asked whether voice communication is still important. While traditional phone calls are typically associated with slow response times, the latest digital solutions for voice chat make it possible to respond instantly.

  • Arnaud Pigueller
    Arnaud Pigueller
5 min read
How did we add a calling feature inside the LiveChat widget.
Customer Experience

How did we add a calling feature inside the LiveChat widget.

Written communication, and chat, in particular, is really a great channel to help and guide existing and potential customers. However, in some situations adding a voice channel possibility inside the chat could really enhance the experience.

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
4 min read
How to save up to 70% on phone support?
Customer Support

How to save up to 70% on phone support?

2020 is already a very different year for all of us. For the past couple of months, companies all over the world have been trying to take their business online and find new, more effective ways to connect with their customers.

  • Vaiva Miliukaitė
    Vaiva Miliukaitė
3 min read
High-volume call handling with VoIP phone for customer service.
Call Handling

High-volume call handling with VoIP phone for customer service.

Improve high-volume call handling with a Snapcall VoIP phone system. Customer service agents can choose when to escalate chat to call for important customers.

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
3 min read
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