Customer Experience How did we add a calling feature inside the LiveChat widget. Written communication, and chat, in particular, is really a great channel to help and guide existing and potential customers. However, in some situations adding a voice channel possibility inside the chat could really enhance the experience.
Customer Support How to save up to 70% on phone support? 2020 is already a very different year for all of us. For the past couple of months, companies all over the world have been trying to take their business online and find new, more effective ways to connect with their customers.
Call Handling High-volume call handling with VoIP phone for customer service. Improve high-volume call handling with a Snapcall VoIP phone system. Customer service agents can choose when to escalate chat to call for important customers.
