Best Practices Calling inside the chat: best practices Our integrations with live chat platforms, like LiveChat and Intercom, have provided businesses with an entirely novel way to interact with their users. We enabled a seamless transition from a written conversation to an audio or video call directly inside the chat widget with just one click.
Industry news New trends in voice communication for businesses With all the different channels available, I’m often asked whether voice communication is still important. While traditional phone calls are typically associated with slow response times, the latest digital solutions for voice chat make it possible to respond instantly.
Customer Experience How did we add a calling feature inside the LiveChat widget. Written communication, and chat, in particular, is really a great channel to help and guide existing and potential customers. However, in some situations adding a voice channel possibility inside the chat could really enhance the experience.
Customer Support How to save up to 70% on phone support? 2020 is already a very different year for all of us. For the past couple of months, companies all over the world have been trying to take their business online and find new, more effective ways to connect with their customers.
Call Handling High-volume call handling with VoIP phone for customer service. Improve high-volume call handling with a Snapcall VoIP phone system. Customer service agents can choose when to escalate chat to call for important customers.
