Customer Engagement

Customer Experience (CX): What Is It and Why Is It so Important?

What is customer experience? What is the importance of customer experience? How can you enhance customer experience? This article will answer these questions and help you develop your own customer experience strategy.

Customer Support

6 Customer Service Metrics You Must Measure

For any business that wants to succeed in the long term, top-class customer service is essential. While marketing and sales are needed to get that initial traction, your customer service can make the difference between whether or not those customers stick around.

Customer Support

Omnichannel customer service: 4 best-practice tips

What exactly does omnichannel customer service mean, and what benefits can businesses receive by using an omnichannel strategy? This post will help you get a better understanding of omnichannel support and give you some tips on the best ways to implement it in your business.

Best Practices

How to Grow Customer Engagement in 2021

Standing out in today’s crowded marketplace is challenging for any business. New competitors can appear without warning, trying to steal away your customers by promising a cheaper or superior product.