Customer Service - SnapCall

What is Customer Churn (and How Do You Reduce It)?

This article will answer your most pressing questions about customer churn, including "what is customer churn?" "why is customer churn rate so important?" "how to calculate churn rate?" "how to reduce customer churn?"

Customer Support

What Is Agent Experience (and Why Is It so Important)?

More and more businesses are starting to realize the importance of agent experience. Rather than being an afterthought, a positive agent experience contributes to a strong business and happy customers. So what is agent experience, why is it important, and how to improve it?

Customer Experience

Customer Satisfaction Score (CSAT): What Is It and How Do You Measure It?

While most businesses are keen to create improved products and services, taking into consideration your customers and their feedback is an essential part of the process. This article will allow you to better understand what is CSAT, how to measure customer satisfaction, and why it’s so important.

Customer Support

6 Customer Service Metrics You Must Measure

For any business that wants to succeed in the long term, top-class customer service is essential. While marketing and sales are needed to get that initial traction, your customer service can make the difference between whether or not those customers stick around.