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Guide to reduce average handle time (AHT)

Step-by-step guide to reduce average handle time (AHT)of agents using key data and tools

Guide to reduce customer service calls

One of the main business challenges is to stay close to deliver customers the degree of support they crave. In an era of automation, Artificial Intelligence and self-service tools, in following customer service best practices there is still a need to speak with customers on the phone.

Customer Experience

How to improve customer service in mobile apps?

As widely known, 20% of your top best customers generate 80% of your sales or revenues. Those can be quite few but their weight on your revenue equation is quite important without a

SnapCall

How to install SnapCall without your tech team?

When you decide to give a try to a new tool in your website, you want to test it ASAP. Problem is tech teams normally have a lot on their plate already and

SnapCall

The smartest way to deal with missed calls using a virtual business phone

One of the main challenges of voice support are missed calls. When you finally take the decision to open this powerful channel using virtual business phone and be closer to your customers, you

SnapCall

How to master your inbound call flow with an internet business phone system?

When you decide to offer call support using internet business phone system solution at your company, one of the trickiest aspects is to forecast the incoming flow of calls and make it manageable.

SnapCall

Superpower your Zendesk Talk with a new VoIP business phone system

Zendesk Talk allows you to manage inbound and outbound calls with phone numbers in some countries where you want your support to be fully available. Today you can also start receiving calls in