improve customer experience

Omnichannel customer service: 4 best-practice tips

What exactly does omnichannel customer service mean, and what benefits can businesses receive by using an omnichannel strategy? This post will help you get a better understanding of omnichannel support and give you some tips on the best ways to implement it in your business.

Customer Experience

Net Promoter Score: What Is It and How Do I Measure It?

For businesses to succeed in the long-term, they need to make customer care a priority. Happy customers are more likely to be loyal customers. There’s an increased chance they’ll buy from you again or refer other customers your way.

Webinars

Handling complex customer support situations with VoIP business phone system

Most customer queries cannot be solved straight away. How do experts from Azimo, ClickFunnels, and Zendesk handle this?

Webinars

Respond more effectively to customer complaints with phone support

Customers really want a fast response time, and a call is really fast. This makes customers satisfied and overall it creates better customer experience and reduces customer complaints.

Customer Support

How to manage customer support for important calls only

Managing inbound call volume with Snapcall is easy, once you know which customers you want to offer phone support and how often they might be in touch with you.

Phone Support

Which customer queries are best handled by phone support?

Customers who speak with someone feel reassured that there’s someone on the other side that is going to find a resolution for their problem. But which queries are better to handle through phone support?

Phone Support

Webinar: Do customers prefer phone support?

Do you offer phone support? Should you? Customers see voice support as a huge added value. Find out how to manage call volume and deal only with important calls.

improve customer experience

Webinar: When is phone support the best option for customers?

In this webinar, in conjunction with the Zendesk Support Driven community, we discuss how SnapCall integrates with Zendesk and helps control your call volume.

Phone Support

No customer support: phone vs live chat and email.

In the age of customer experience first, less businesses than ever offer customer service through phone support. Why? And what should you do in your business?

Customer Experience

Improve customer service: learn from the 3 all-time worst examples.

We’ve all experienced bad customer service, but here are three of the worst examples of all time. Plus some tips to avoid such a horror show with your customers.

call volume

6-step guide to reduce call volume and improve customer experience

In the era of automation, AI and bots, follow this guide to improve customer experience through human interaction while simultaneously reducing call volume.

Customer Experience

How to improve customer service for VIP customers in-app.

Your best customers are increasingly mobile. See how easy it is to improve customer service for VIP’s with a digital call in-app via Snapcall VoIP phone system.

missed calls

3 steps to dealing with missed calls using VoIP for business.

Missed calls hurt your business, making them one of the biggest challenges to improve customer experience. Here are 3 steps for dealing with them using VoIP.

Customer Experience

Use Zendesk Talk from any country with Snapcall VoIP phone system

Improve customer experience by integrating Zendesk Talk with SnapCall: a VoIP business phone system allowing calls with any country without a local number.