Blog | SnapCall
  • Blog
  • Website
  • Book a demo
LinkedIn icon

improve customer experience

A collection of 5 posts

How to Calculate Customer Experience ROI
Customer Experience

How to Calculate Customer Experience ROI

While many different factors go into a successful business, ultimately it comes down to whether or not you’re able to consistently turn a profit. Are you making money, or are you spending it faster than it comes in?

  • Arnaud Pigueller
    Arnaud Pigueller
5 min read
Customer Satisfaction Score (CSAT): What Is It and How Do You Measure It?
Customer Experience

Customer Satisfaction Score (CSAT): What Is It and How Do You Measure It?

While most businesses are keen to create improved products and services, taking into consideration your customers and their feedback is an essential part of the process. This article will allow you to better understand what is CSAT, how to measure customer satisfaction, and why it’s so important.

  • Arnaud Pigueller
    Arnaud Pigueller
5 min read
6 Customer Service Metrics You Must Measure
Customer Support

6 Customer Service Metrics You Must Measure

For any business that wants to succeed in the long term, top-class customer service is essential. While marketing and sales are needed to get that initial traction, your customer service can make the difference between whether or not those customers stick around.

  • Vaiva Miliukaitė
    Vaiva Miliukaitė
5 min read
Omnichannel customer service: 4 best-practice tips
Customer Support

Omnichannel customer service: 4 best-practice tips

What exactly does omnichannel customer service mean, and what benefits can businesses receive by using an omnichannel strategy? This post will help you get a better understanding of omnichannel support and give you some tips on the best ways to implement it in your business.

  • Vaiva Miliukaitė
    Vaiva Miliukaitė
4 min read
Net Promoter Score: What Is It and How Do I Measure It?
Customer Experience

Net Promoter Score: What Is It and How Do I Measure It?

For businesses to succeed in the long-term, they need to make customer care a priority. Happy customers are more likely to be loyal customers. There’s an increased chance they’ll buy from you again or refer other customers your way.

  • Vaiva Miliukaitė
    Vaiva Miliukaitė
5 min read
Blog | SnapCall © 2022
Latest Posts Facebook Twitter LinkedIn Ghost