Customer Experience Net Promoter Score: What Is It and How Do I Measure It? For businesses to succeed in the long-term, they need to make customer care a priority. Happy customers are more likely to be loyal customers. There’s an increased chance they’ll buy from you again or refer other customers your way.
Webinars Handling complex customer support situations with VoIP business phone system Most customer queries cannot be solved straight away. How do experts from Azimo, ClickFunnels, and Zendesk handle this?
Webinars Respond more effectively to customer complaints with phone support Customers really want a fast response time, and a call is really fast. This makes customers satisfied and overall it creates better customer experience and reduces customer complaints.
Customer Support How to manage customer support for important calls only Managing inbound call volume with Snapcall is easy, once you know which customers you want to offer phone support and how often they might be in touch with you.
Phone Support Which customer queries are best handled by phone support? Customers who speak with someone feel reassured that there’s someone on the other side that is going to find a resolution for their problem. But which queries are better to handle through phone support?
Phone Support Webinar: Do customers prefer phone support? Do you offer phone support? Should you? Customers see voice support as a huge added value. Find out how to manage call volume and deal only with important calls.
improve customer experience Webinar: When is phone support the best option for customers? In this webinar, in conjunction with the Zendesk Support Driven community, we discuss how SnapCall integrates with Zendesk and helps control your call volume.
Phone Support No customer support: phone vs live chat and email. In the age of customer experience first, less businesses than ever offer customer service through phone support. Why? And what should you do in your business?
Customer Experience Improve customer service: learn from the 3 all-time worst examples. We’ve all experienced bad customer service, but here are three of the worst examples of all time. Plus some tips to avoid such a horror show with your customers.
call volume 6-step guide to reduce call volume and improve customer experience In the era of automation, AI and bots, follow this guide to improve customer experience through human interaction while simultaneously reducing call volume.
Customer Experience How to improve customer service for VIP customers in-app. Your best customers are increasingly mobile. See how easy it is to improve customer service for VIP’s with a digital call in-app via Snapcall VoIP phone system.
missed calls 3 steps to dealing with missed calls using VoIP for business. Missed calls hurt your business, making them one of the biggest challenges to improve customer experience. Here are 3 steps for dealing with them using VoIP.
Customer Experience Use Zendesk Talk from any country with Snapcall VoIP phone system Improve customer experience by integrating Zendesk Talk with SnapCall: a VoIP business phone system allowing calls with any country without a local number.
