Net Promoter Score - Blog

What is Customer Centricity and Why It’s Important

There has been a lot of talk in marketing about customer-centricity. Instead of focusing on some abstract metrics, the company attempts to create the best customer experience. That is what most think being a customer-centric business is all about.

Customer Experience

Customer Experience (CX): What Is It and Why Is It so Important?

What is customer experience? What is the importance of customer experience? How can you enhance customer experience? This article will answer these questions and help you develop your own customer experience strategy.

Customer Support

6 Customer Service Metrics You Must Measure

For any business that wants to succeed in the long term, top-class customer service is essential. While marketing and sales are needed to get that initial traction, your customer service can make the difference between whether or not those customers stick around.

Customer Experience

Net Promoter Score: What Is It and How Do I Measure It?

For businesses to succeed in the long-term, they need to make customer care a priority. Happy customers are more likely to be loyal customers. There’s an increased chance they’ll buy from you again or refer other customers your way.