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reduce call volume

A collection of 7 posts

Smart customer support software for seasonal business
Customer Support

Smart customer support software for seasonal business

SnapCall isn’t a phone system. There is no possibility to call if agents aren’t available, so there are no lwaiting times and customers don’t sit in a queue for 30 minutes.

  • Natalia Diacono
    Natalia Diacono
2 min read
Respond more effectively to customer complaints with phone support
Webinars

Respond more effectively to customer complaints with phone support

Customers really want a fast response time, and a call is really fast. This makes customers satisfied and overall it creates better customer experience and reduces customer complaints.

  • Natalia Diacono
    Natalia Diacono
1 min read
How to manage customer support for important calls only
Customer Support

How to manage customer support for important calls only

Managing inbound call volume with Snapcall is easy, once you know which customers you want to offer phone support and how often they might be in touch with you.

  • Natalia Diacono
    Natalia Diacono
2 min read
Webinar: Managing a high-volume of inbound customer calls
Customer Experience

Webinar: Managing a high-volume of inbound customer calls

Manage inbound call volume using Snapcall. Forecast the number of customer support calls you may receive by managing who can and cannot call, within your site or app.

  • Natalia Diacono
    Natalia Diacono
2 min read
Which customer queries are best handled by phone support?
Phone Support

Which customer queries are best handled by phone support?

Customers who speak with someone feel reassured that there’s someone on the other side that is going to find a resolution for their problem. But which queries are better to handle through phone support?

  • Natalia Diacono
    Natalia Diacono
3 min read
Webinar: When is phone support the best option for customers?
improve customer experience

Webinar: When is phone support the best option for customers?

In this webinar, in conjunction with the Zendesk Support Driven community, we discuss how SnapCall integrates with Zendesk and helps control your call volume.

  • Natalia Diacono
    Natalia Diacono
8 min read
6-step guide to reduce call volume and improve customer experience
call volume

6-step guide to reduce call volume and improve customer experience

In the era of automation, AI and bots, follow this guide to improve customer experience through human interaction while simultaneously reducing call volume.

  • Natalia Diacono
    Natalia Diacono
5 min read
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