Customer Support Smart customer support software for seasonal business SnapCall isn’t a phone system. There is no possibility to call if agents aren’t available, so there are no lwaiting times and customers don’t sit in a queue for 30 minutes.
Webinars Respond more effectively to customer complaints with phone support Customers really want a fast response time, and a call is really fast. This makes customers satisfied and overall it creates better customer experience and reduces customer complaints.
Customer Support How to manage customer support for important calls only Managing inbound call volume with Snapcall is easy, once you know which customers you want to offer phone support and how often they might be in touch with you.
Customer Experience Webinar: Managing a high-volume of inbound customer calls Manage inbound call volume using Snapcall. Forecast the number of customer support calls you may receive by managing who can and cannot call, within your site or app.
Phone Support Which customer queries are best handled by phone support? Customers who speak with someone feel reassured that there’s someone on the other side that is going to find a resolution for their problem. But which queries are better to handle through phone support?
improve customer experience Webinar: When is phone support the best option for customers? In this webinar, in conjunction with the Zendesk Support Driven community, we discuss how SnapCall integrates with Zendesk and helps control your call volume.
call volume 6-step guide to reduce call volume and improve customer experience In the era of automation, AI and bots, follow this guide to improve customer experience through human interaction while simultaneously reducing call volume.
