Sales - Blog | SnapCall

Customer Lifecycle Management: Everything You Need to Know

From small businesses to large enterprises, most companies today recognize the importance of customer relationship management (CRM). The core idea is that, while closing a one-off deal is okay, building a long-term mutually beneficial relationship with your customers is far better.

Sales

9 Steps to Build the Perfect Sales Process

Salespeople often have a certain distaste for strict structures and deadlines. After all, the process is about listening to the needs of a lead. That seems impossible to do if the sales process and methodology are predetermined.

Guides

What is Live Chat?

The way we communicate with each other has changed rapidly over the last few years. As people grow more familiar and comfortable with new messaging channels, using them regularly to chat with their friends and family, they’re also opting to use the same channels when interacting with businesses too.

Customer Experience

What is Customer Churn (and How Do You Reduce It)?

This article will answer your most pressing questions about customer churn, including "what is customer churn?" "why is customer churn rate so important?" "how to calculate churn rate?" "how to reduce customer churn?"

Sales

The 12 Most Important Sales Performance Metrics

Whether you’re in e-commerce, SaaS, or any other kind of business, sales are essential. It doesn’t matter how great your product or service is — if you’re not selling, you’re not going to be in business for long. If you want to master your sales, you need to understand your sales data.

Sales

Improving the Online Shopping Experience with Digital Calls

Thanks to improved internet access and better technology, online shopping was already an increasingly common part of people’s daily lives around the world. However, when the coronavirus pandemic hit in 2020, online purchasing reached unprecedented heights.

Best Practices

Calling inside the chat: best practices

Our integrations with live chat platforms, like LiveChat and Intercom, have provided businesses with an entirely novel way to interact with their users. We enabled a seamless transition from a written conversation to an audio or video call directly inside the chat widget with just one click.

Industry news

New trends in voice communication for businesses

With all the different channels available, I’m often asked whether voice communication is still important. While traditional phone calls are typically associated with slow response times, the latest digital solutions for voice chat make it possible to respond instantly.

Sales

What is a Conversion Funnel and How Can I Build One?

Businesses need paying customers, or they won’t stay in business for long. Every customer has to go through several stages before they make a purchase. To understand that journey, you need to know about conversion funnels.

Sales

The Best Ideas on How to Increase Sales

Whether you’re a start-up or an established business, there’s nothing like a global pandemic to put you under more pressure to build your pipeline, talk to more leads, and improve sales.