Step-by-step guide to reduce average handle time (AHT)of agents using key data and tools

One of the main business challenges is to stay close to deliver customers the degree of support they crave. In an era of automation, Artificial Intelligence and self-service tools, in following customer service best practices there is still a need to speak with customers on the phone.

One of the main challenges of voice support are missed calls. When you finally take the decision to open this powerful channel using virtual business phone and be closer to your customers, you

Zendesk Talk allows you to manage inbound and outbound calls with phone numbers in some countries where you want your support to be fully available. Today you can also start receiving calls in