One of the main business challenges is to stay close to deliver customers the degree of support they crave. In an era of automation, Artificial Intelligence and self-service tools, in following customer service best practices there is still a need to speak with customers on the phone.

One of the main challenges of voice support are missed calls. When you finally take the decision to open this powerful channel using virtual business phone and be closer to your customers, you

When you decide to offer call support using internet business phone system solution at your company, one of the trickiest aspects is to forecast the incoming flow of calls and make it manageable.