Guides Step by step guide to reduce Average Handle Time (AHT) and increase agent effectiveness with data "With data collection, ‘the sooner the better’ is always the best answer.” – Marissa MayerAnd we couldn't agree more with Marissa Mayer, the moment relevant data is at your fingertips, goods decisions can be
Guides Step by step guide to reduce phone support calls by 80% One of the main challenges of companies nowadays is to stay close to their customers and deliver the degree of support they are craving for. In a era of automation, Artificial Intelligence and
Customer Experience How to design a killer CX on your mobile app using voice? As widely known, 20% of your top best customers generate 80% of your sales or revenues. Those can be quite few but their weight on your revenue equation is quite important without a
SnapCall How to install SnapCall without your tech team? When you decide to give a try to a new tool in your website, you want to test it ASAP. Problem is tech teams normally have a lot on their plate already and
Hacks and Tips The smartest way to deal with missed calls One of the main challenges of voice support are missed calls. When you finally take the decision to open this powerful channel and be closer to your customers, you need to be aware
Hacks and Tips How to master your inbound call flow? When you decide to offer call support at your company, one of the trickiest aspects is to forecast the incoming flow of calls and make it manageable. Having a phone number in your
SnapCall Super-power your Zendesk Talk with SnapCall Zendesk Talk allows you to manage inbound and outbound calls with phone numbers in some countries where you want your support to be fully available. Today you can also start receiving calls in
