Customer Experience Tales of bad customer experience Bad customer experience stories are quite common. We've all been there, trying to contact customer support on the phone or writing bible texts on live chats trying to explain the whole situation.
Guides How to increase your website traffic using Google Analytics? There are plenty of tips on how to increase the number of customers coming to your website. However, we all know there's no magical recipe to create a marketing strategy that would make
Guides Step by step guide to reduce agent Average Handle Time (AHT) with data Guide to reduce agent average handle time using data
Guides Step by step guide to reduce phone support calls by 80% One of the main challenges of companies nowadays is to stay close to their customers and deliver the degree of support they are craving for. In an era of automation, Artificial Intelligence, and
Customer Experience How to design a killer CX on your mobile app using voice? As widely known, 20% of your top best customers generate 80% of your sales or revenues. Those can be quite few but their weight on your revenue equation is quite important without a
SnapCall How to install SnapCall without your tech team? When you decide to give a try to a new tool in your website, you want to test it ASAP. Problem is tech teams normally have a lot on their plate already and
Hacks and Tips The smartest way to deal with missed calls One of the main challenges of voice support are missed calls. When you finally take the decision to open this powerful channel and be closer to your customers, you need to be aware
Hacks and Tips How to master your inbound call flow? When you decide to offer call support at your company, one of the trickiest aspects is to forecast the incoming flow of calls and make it manageable. Having a phone number in your
SnapCall Super-power your Zendesk Talk with SnapCall Zendesk Talk allows you to manage inbound and outbound calls with phone numbers in some countries where you want your support to be fully available. Today you can also start receiving calls in
