SnapCall

Webinar Capsules #3

Webinar: "How to Know When Phone Support Is the Best Option for Your Customer" Nicholas from the Support Driven community asked: " We provided phone support but managing effectively that doesn’t interrupt our

Webinars - Phone Support

Webinar Capsules #2

Webinar: "How to Know When Phone Support Is the Best Option for Your Customer" Heidy from the Support Driven community asked: " A big challenge I’m facing right now is knowing when to

Webinars - Phone Support

Webinar Capsules #1

Webinar: "How to Know When Phone Support Is the Best Option for Your Customer" Austin from the Support Driven community asked: “ In a B2B context we are challenged with finding out how much

Webinars - Phone Support

[WEBINAR] How to Know When Phone Support Is the Best Option for Your Customer

In this Webinar you'll discover how B2B and B2C companies improve the customer experience with phone support. Learn when and how to effectively deliver phone support to your customers.

#WebinarSeries: Thought Leaders of Phone Support

The Webinar Series are brought to you by SnapCall in partnership with Customer Support leaders and the best Customer Support driven communities. ASK WHAT YOU ALWAYS WANTED TO KNOW to the Heads of

Agents

8 myths about phone support

8 myths about phone support that are not longer true.

Customer Experience

Tales of bad customer experience

Bad customer experience stories are quite common. We've all been there, trying to contact customer support on the phone or writing bible texts on live chats trying to explain the whole situation.

Guides

How to increase your website traffic using Google Analytics?

There are plenty of tips on how to increase the number of customers coming to your website. However, we all know there's no magical recipe to create a marketing strategy that would make

Guides

Step by step guide to reduce agent Average Handle Time (AHT) with data

Guide to reduce agent average handle time using data

Guides

Step by step guide to reduce phone support calls by 80%

One of the main business challenges is to stay close to deliver customers the degree of support they crave. In an era of automation, Artificial Intelligence and self-service tools, in following customer service best practices there is still a need to speak with customers on the phone.

Customer Experience

How to design a killer CX on your mobile app using voice?

As widely known, 20% of your top best customers generate 80% of your sales or revenues. Those can be quite few but their weight on your revenue equation is quite important without a

SnapCall

How to install SnapCall without your tech team?

When you decide to give a try to a new tool in your website, you want to test it ASAP. Problem is tech teams normally have a lot on their plate already and

Hacks and Tips

The smartest way to deal with missed calls

One of the main challenges of voice support are missed calls. When you finally take the decision to open this powerful channel and be closer to your customers, you need to be aware

Hacks and Tips

How to master your inbound call flow?

When you decide to offer call support at your company, one of the trickiest aspects is to forecast the incoming flow of calls and make it manageable. Having a phone number in your

SnapCall

Super-power your Zendesk Talk with SnapCall

Zendesk Talk allows you to manage inbound and outbound calls with phone numbers in some countries where you want your support to be fully available. Today you can also start receiving calls in