Understand in this excerpt video from the Webinar: How to know When phone support is the best option for your customer. How to measure the likeliness of your customers to prefer phone support over other communication channels such as live chat or email.
During the Webinar, Austin from the Support Driven community asked:
“ In a B2B context we are challenged with finding out how much our customers (current and potential) prefer phone support in quantifiable terms? How much it would help them if we expand our channels to include phone support, knowing it would be a complete new channel for us? "
Check the response here:
- Mark Bangerter, Director of Support, ClickFunnels
- Alessandro Angioni, Business Account Manager & Analyst, Azimo
- Dave Dyson, Senior Customer Service Evangelist, Zendesk
Check the whole Webinar recording here
Join the support-phone slack channel from Support Driven today!