Customer Experience Net Promoter Score: What Is It and How Do I Measure It? For businesses to succeed in the long-term, they need to make customer care a priority. Happy customers are more likely to be loyal customers. There’s an increased chance they’ll buy from you again or refer other customers your way.
Product News What is Click to Call? Click to call refers to the ability for a person to click on a phone number, link, or button and make a real-time voice call.
Customer Experience How did we add a calling feature inside the LiveChat widget. In this article I am aiming to share the experience and the technical know-how on how we made it possible to call customers right within the chat widget. We've developed various instruments to
Customer Support How to save up to 70% on phone support? 2020 is already a very different year for all of us. For the past couple of months, companies all over the world have been trying to take their business online and find new, more effective ways to connect with their customers.
Webinars Respond more effectively to customer complaints with phone support Customers really want a fast response time, and a call is really fast. This makes customers satisfied and overall it creates better customer experience and reduces customer complaints.
Customer Experience Webinar: Managing a high-volume of inbound customer calls Manage inbound call volume using Snapcall. Forecast the number of customer support calls you may receive by managing who can and cannot call, within your site or app.
Customer Experience Improve customer service: learn from the 3 all-time worst examples. We’ve all experienced bad customer service, but here are three of the worst examples of all time. Plus some tips to avoid such a horror show with your customers.
Customer Experience How to improve customer service for VIP customers in-app. Your best customers are increasingly mobile. See how easy it is to improve customer service for VIP’s with a digital call in-app via Snapcall VoIP phone system.
Customer Experience Use Zendesk Talk from any country with Snapcall VoIP phone system Improve customer experience by integrating Zendesk Talk with SnapCall: a VoIP business phone system allowing calls with any country without a local number.
