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A collection of 2 posts

First Call Resolution: what is it and how do you measure it?
Customer Support

First Call Resolution: what is it and how do you measure it?

For customer support teams and call-center staff, resolving customers’ issues quickly and efficiently is key. To ensure that their teams achieve this, one of the metrics a company should measure is First Call Resolution (FCR).

  • Vaiva Miliukaitė
    Vaiva Miliukaitė
5 min read
What is an open API and how does it work?
Guides

What is an open API and how does it work?

Even if you’ve never heard of APIs, you’ve almost certainly used them. But what exactly is an API? What’s the difference between an open API and other types of API? Most importantly, how can you use open APIs to improve the product or service you offer?

  • Thomas de Becdelièvre
    Thomas de Becdelièvre
5 min read
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