Guides - SnapCall

Customer Experience (CX): What Is It and Why Is It so Important?

What is customer experience? What is the importance of customer experience? How can you enhance customer experience? This article will answer these questions and help you develop your own customer experience strategy.

Guides

What is VoIP and how does it work?

As businesses look for ways to take advantage of the latest technology, one of the biggest changes has been the rise of VoIP. High-speed internet has made VoIP much more accessible and it is now a popular choice for companies around the world.

Customer Support

First Call Resolution: what is it and how do you measure it?

For customer support teams and call-center staff, resolving customers’ issues quickly and efficiently is key. To ensure that their teams achieve this, one of the metrics a company should measure is First Call Resolution (FCR).

Guides

What is an open API and how does it work?

Even if you’ve never heard of APIs, you’ve almost certainly used them. But what exactly is an API? What’s the difference between an open API and other types of API? Most importantly, how can you use open APIs to improve the product or service you offer?