Guides Step by step guide to reduce Average Handle Time (AHT) and increase agent effectiveness with data "With data collection, ‘the sooner the better’ is always the best answer.” – Marissa MayerAnd we couldn't agree more with Marissa Mayer, the moment relevant data is at your fingertips, goods decisions can be
Guides Step by step guide to reduce phone support calls by 80% One of the main challenges of companies nowadays is to stay close to their customers and deliver the degree of support they are craving for. In a era of automation, Artificial Intelligence and
