Customer Support Smart customer support software for seasonal business SnapCall isn’t a phone system. There is no possibility to call if agents aren’t available, so there are no lwaiting times and customers don’t sit in a queue for 30 minutes.
Webinars Handle complex customer queries with smarter support software Most customer queries cannot straight away. How do experts from Azimo, ClickFunnels and Zendesk handle this? How do they handle escalations?
Webinars Respond more effectively to customer complaints with phone support Customers really want a fast response time, and a call is really fast. This makes customers satisfied and overall it creates better customer experience and reduces customer complaints.
Customer Support How to manage customer support for important calls only Managing inbound call volume with Snapcall is easy, once you know which customers you want to offer phone support and how often they might be in touch with you.
Customer Experience Webinar: Managing a high-volume of inbound customer calls Manage inbound call volume using Snapcall. Forecast the number of customer support calls you may receive by managing who can and cannot call, within your site or app.
Phone Support Which customer queries are best handled by phone support? Customers who speak with someone feel reassured that there’s someone on the other side that is going to find a resolution for their problem. But which queries are better to handle through phone support?
Phone Support Webinar: Do customers prefer phone support? Do you offer phone support? Should you? Customers see voice support as a huge added value. Find out how to manage call volume and deal only with important calls.
Phone Support No customer support: phone vs live chat and email. In the age of customer experience first, less businesses than ever offer customer service through phone support. Why? And what should you do in your business?
