Phone Support - SnapCall

New trends in voice communication for businesses

With all the different channels available, I’m often asked whether voice communication is still important. While traditional phone calls are typically associated with slow response times, the latest digital solutions for voice chat make it possible to respond instantly.

Customer Experience

Customer Retention Strategies for 2021

As budgets were slashed and priorities changed during 2020, getting new customers suddenly became a lot harder. People are looking for the best possible deal, and customer retention is no longer just a smart strategy; it’s essential.

Customer Support

How to save up to 70% on phone support?

2020 is already a very different year for all of us. For the past couple of months, companies all over the world have been trying to take their business online and find new, more effective ways to connect with their customers.

Customer Support

Smart customer support software for seasonal business

SnapCall isn’t a phone system. There is no possibility to call if agents aren’t available, so there are no lwaiting times and customers don’t sit in a queue for 30 minutes.

Webinars

Handling complex customer support situations with VoIP business phone system

Most customer queries cannot be solved straight away. How do experts from Azimo, ClickFunnels, and Zendesk handle this?

Webinars

Respond more effectively to customer complaints with phone support

Customers really want a fast response time, and a call is really fast. This makes customers satisfied and overall it creates better customer experience and reduces customer complaints.

Customer Support

How to manage customer support for important calls only

Managing inbound call volume with Snapcall is easy, once you know which customers you want to offer phone support and how often they might be in touch with you.

Customer Experience

Webinar: Managing a high-volume of inbound customer calls

Manage inbound call volume using Snapcall. Forecast the number of customer support calls you may receive by managing who can and cannot call, within your site or app.

Phone Support

Which customer queries are best handled by phone support?

Customers who speak with someone feel reassured that there’s someone on the other side that is going to find a resolution for their problem. But which queries are better to handle through phone support?

Phone Support

Webinar: Do customers prefer phone support?

Do you offer phone support? Should you? Customers see voice support as a huge added value. Find out how to manage call volume and deal only with important calls.

Phone Support

No customer support: phone vs live chat and email.

In the age of customer experience first, less businesses than ever offer customer service through phone support. Why? And what should you do in your business?