Phone Support - Blog

What is VoIP and how does it work?

As businesses look for ways to take advantage of the latest technology, one of the biggest changes has been the rise of VoIP. High-speed internet has made VoIP much more accessible and it is now a popular choice for companies around the world.

Customer Support

Omnichannel customer service: 4 best-practice tips

What exactly does omnichannel customer service mean, and what benefits can businesses receive by using an omnichannel strategy? This post will help you get a better understanding of omnichannel support and give you some tips on the best ways to implement it in your business.

Industry news

New trends in voice communication for businesses

With all the different channels available, I’m often asked whether voice communication is still important. While traditional phone calls are typically associated with slow response times, the latest digital solutions for voice chat make it possible to respond instantly.

Customer Experience

Customer Retention Strategies for 2021

As budgets were slashed and priorities changed during 2020, getting new customers suddenly became a lot harder. People are looking for the best possible deal, and customer retention is no longer just a smart strategy; it’s essential.